Returns & Exchanges
Returns & Exchanges Policy
At LA Nail Supplies, we recognize that sometimes a purchase doesn’t work out. We’re here to help!
15-Day Return Window: You can return items within 15 days of delivery. Past this period, we can't offer a refund or exchange.
Item Condition for Return: Make sure your item is unused, in its original condition, and packaging.
Restocking Fee: A 20% restocking fee applies to all returns and exchanges.
Non-Returnable Items: We do not accept returns or exchanges on polishes, gels, powders, products without tamper-proof seals, electronics, and clearance items.
Initiating a Return/Exchange: Email us at [email protected] with your order number. We’ll guide you through the process. Please allow us 24-48 hours to respond.
Refunds Process
Inspection and Processing: Once we receive your returned item, we’ll inspect it and notify you about your refund status.
Refund Timeline: Refunds typically process in 3-7 business days, depending on your bank.
Merchant Fees: Refunds and cancellations are subject to merchant fees, varying by the payment provider.
Missing Refunds: If your refund is delayed, please check with your bank or credit card company. If there’s still an issue, reach out to us at [email protected].
Exchanges for Defective or Damaged Items
Eligibility: We offer exchanges for defective or damaged items. Email us at [email protected] for assistance.
Product Exclusions
Electrical Equipment: No returns/exchanges. Register the warranty with the manufacturer.
Seal-less Products and Nail Monomers: These items are non-returnable once shipped, considered as "Used Condition."
Lost or Missing Packages: We are not responsible for packages marked "Delivered."
Warranty Information
Manufacturer’s Warranty: All product warranties are provided by the manufacturer. Shipping costs for warranty claims are the customer's responsibility. Register your product to ensure warranty coverage.
Disclaimer
Product Variations: We are not liable for changes in manufacturing components, specifications, or color.
Color Representation Commitment
At LA Nail Supplies, we're dedicated to presenting our product colors as accurately as possible on our website. Here’s what we do and what you should know:
Striving for Accuracy: We’ve taken great care to ensure that the colors you see on your screen are as close as possible to the actual product colors.
Limitations of Digital Display: Despite our efforts, we cannot guarantee a perfect match. The colors you see on your device may not be an exact representation of the product colors.
Screen Variations: Remember, the appearance of colors can vary based on your screen settings and resolution. This means that the color you see on screen might be slightly different from the actual product.
We recommend considering these factors when making your selection. If color accuracy is critical for your decision, feel free to contact us for more information or assistance.
Contact and Shipping Information
Return Address:
ATTN: LANAILSUPPLIES.COM
LA Nail Supply
4809 Buford Hwy NE
Chamblee, GA 30341